Shipping & Delivery
Where do you ship?
We ship to all countries worldwide by DHL Express (2-4 business days worldwide).
How much does shipping cost?
We offer FREE WORLDWIDE EXPRESS SHIPPING ON ALL ORDERS above $100.
Below that amount we charge $19 flat rate per shippment by DHL Express (2-4 business days worldwide).
- A residential street address is required for all express shipping orders (No PO Boxes).
- Express shipping orders placed before 9:00 AM on a business day typically ship the same day.
- Express shipments occur Monday through Saturday.
My order status is still ‘order processing’ or "Payment Pending" when will it be shipped?
If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out. We usually process and ship each order within 24 hours of receiving it.
Your estimated delivery date is on your order confirmation email and excludes the time it takes for us to package your order. You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services.
If your order hasn't arrived by the delivery date in your confirmation email, please email us immediately and we'll sort it out for you!
Can I track the delivery of my order?
All orders are trackable so you can follow its journey to you. You'll receive a confirmation email from our us and DHL automatically once your order is dispatched. Simply click on your tracking link in the email to follow your order in detail until it reaches your doorstep.
Does Khongboon Swimwear ship to Post Office Boxes?
No, please ask us before so we can help solve it.
Who should I contact with questions about my order?
Please send us an email to email@example.com and we'll help sort out any and all questions you might have in regards of your order!
Shipping and handling fees from your original order are not refundable for standard returns. If any items somehow would arrive damaged or you experienced an error with your order; please contact a customer service representative and they will immediately assist you.
There are no additional shipping charges for back ordered items that ship separately from the original order. Backordered items ship via Standard International Shipping and Khongboon Swimwear cover any additional costs involved.
Delivery & Order Times
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company as a general guideline.