- Shipping & Delivery
- Returns & Exchanges
- Discounts & Promotions
- Gift Cards
- Loyalty Program
- Privacy & Security
- Other Stuff
Do I need to set up an account to place an order?
No, you do not need to set-up an account with us, but we do highly recommend it so you can follow your order, track it and collect FREE loyalty points with each purchase that you later can use with us and our websites.
What payment methods does Khongboon Group Ltd accept?
We accept Visa, MasterCard, American Express, Discover, JCB, and Diners Club debit and credit cards.
We also accept PayPal & Khongboon Gift Cards (can be purchased online).
Help, I have a question about my order, what should I do?
Reach out to us! We answer all inquiries as fast as possible, usually within a few hours. Drop us an E-Mail at firstname.lastname@example.org
Can I change or cancel my order?
We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your Khongboon order starts making moves. Send us a note as soon as possible at email@example.com and we’ll do our best to assist you.
How can I get in-touch with your Customer Care team?
Where do I see my order status and tracking?
To check your order status, head to your account page and then click “My Orders” and you’ll see the status and the orders you have placed. For tracking, you will receive an automatic email (and SMS for DHL shipments) with the tracking details so you can follow your order to your doorstep accordingly.
By Standard international Mail, we will send you an automatic email with tracking details and link for tracking.
Can I buy a bikini top and bottom separately, even though they are pictured together?
Absolutely, all bikini tops and bottoms are shot and displayed together on the body; however all are sold as individual pieces so you can mix and match styles and sizes until you find the perfect swimsuit. Please note all prices for each bikini piece are as marked on the individual items.
I am between sizes. What size do you recommend?
Please refer to our size chart HERE for general measurements. You can also reference our bra fit guide for additional information. If you still need assistance, please email at firstname.lastname@example.org and they will assist you right away! And please do not worry, we also offer FREE Exchanges on all orders!
Do you offer discounts for first time buyers?
Yes! Please Sign-up for our newsletter and you’ll receive a discount in your email inbox right away. Subscribing to our newsletter also makes you to be the first to know about our special promotions and sales.
Can I purchase a gift card online?
Yes, you can purchase gift cards online. Purchase your gift card Here. You can customize it as you see fit and also add your own message to the lucky receiver!
Can I redeem my gift card online?
Yes, you can redeem your gift card online. To redeem your gift card, select the gift card option under payment method at the checkout. If you have any troubles, please contact our online customer service team at email@example.com
How do I find the best fit and size?
I ordered for over $200 in your shop, is there any Gift's With Purchases over that amount?
Yes! (and many thanks for your purchase). All orders above $200 receives a FREE Khongboon Activewear Fitness Bag automatically with their purchase.
How can I get in-touch with your Customer Care team?
Do you ship Internationally?
Yes! We’ll make it easy for you, we ship to all locations and countries worldwide. And not just that, we also offer a flat rate fee of only $17 per shipment by DHL EXPRESS WORLDWIDE. Sweet deal, right? You’ll have your order delivered within 5 days usually.
If you’re ordering for over $100 USD we cover the cost of shipping by Standard International Mail completely for you.
How much do you charge for shipping?
We Offer FREE SHIPPING ON ALL ORDERS ABOVE $100 Worldwide, sweet deal, right?
Due to the large amount of orders we’re dispatching daily, we get awesome rates with DHL who we have partnered with for deliveries and shipments worldwide.
We only charge a flat rate fee per order of $17 by DHL Express Worldwide (2-5 business days worldwide)
We also ship by Standard International Mail for $11 FLAT RATE per order. It takes usually between 10-20 business days worldwide.
Please note, rural areas may add an additional day to delivery time frames.
Order delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.
Why do you only charge $17 per shipment flat rate with DHL Express worldwide, when other companies charge at least $30 per shipment?
We do not think it's fair to charge any excessive or additional handling fee like many other companies do! We believe in a fair and just shopping experience for you and we never (ever) make any profit on shipping and the cost of such. We believe it’s one of many ways to say THANK YOU for your continued support of Khongboon and our products.
My order status is still ‘order processing’ or "Payment Pending" when will it be shipped?
If the status of your order is showing as 'order processing', it means that we're busy getting your order together ready to be sent out. We usually process and ship each order within 24 hours of receiving it.
Your estimated delivery date is on your order confirmation email and excludes the time it takes for us to package your order. You'll receive another email when we send your order to you, which will include a tracking link if your order has been sent with one of our trackable delivery services.
Track your order Here
If your order hasn't arrived by the delivery date in your confirmation email, please email us immediately and we'll sort it out for you!
Can I track the delivery of my order?
All orders are trackable so you can follow its journey to you. You'll receive a confirmation email from us and DHL automatically once your order is dispatched. Simply click on your tracking link in the email to follow your order in detail until it reaches your doorstep.
Track your order Here
Can I return an internationally shipped order?
Yes, however, we are unable to provide return shipping labels for international returns, and therefore international return shipping costs are the customer’s responsibility.
You can send your KHONGBOON gear to the address below:
KHONGBOON GROUP LTD
43/12 Sukhumvit Road 31, Klongtoey
Wattana, Bangkok, 10110, Thailand
Please note that there is a RETURN LABEL already included in your order, you can simply use that sticker and the package is ready to go!
Shipping and handling fees from your original order are not refundable for standard returns. If any items somehow would arrive damaged or you experienced an error with your order; please contact a customer service representative and they will immediately assist you.
There are no additional shipping charges for back ordered items that ship separately from the original order. Backordered items ship via Standard International Shipping and Khongboon Group Ltd cover any (and ALL) additional costs involved.
WILL YOU SHIP TO AN INTERNATIONAL P.O. BOX?
Yes, that is no problem.
CAN YOU ADJUST THE VALUE OF MY ORDER?
No. We are required by law to disclose the full value of the package content.
I HAVE SEEN AN ITEM ON THE WEBSITE AND NOW IT NO LONGER APPEARS. DO ITEMS COME BACK IN STOCK?
Yes, usually products will come back in-stock. Please contact customer service at firstname.lastname@example.org to find out about product availability.
WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
Please do contact us right away if the timeline for delivery somehow has expired. We take this extremely seriously and it’s our promise to you that it will arrive within the stated timeframe. We are reachable 24/7 at email@example.com and will assist you with information and shipment status right away!
How do I know if an item is in stock?
All items displayed are in stock, check the color and size from the drop-down boxes on the product page to find out which color and sizes are available. Colors and sizes not available will not appear.
How can I get in-touch with your Customer Care team?
How does an return & exchange work, please help?
Here at Khongboon, we strive to create a risk-free shopping experience for our customers.
If you like an item, but you realize that you selected the wrong size, color (or style/design), you get 30 days to send it back and swap it out for a different size, color or style/design at no additional cost or a full store credit of the order amount. Sweet deal, right?
Here are a few quick rules to keep in mind regarding exchanges and store credits:
Item(s) must be new and in the original packaging.
Item(s) cannot be worn, washed or altered.
Tags must be in place.
Swimwear must have hygiene liners in place.
Address to send returns to:
KHONGBOON SWIMWEAR GROUP LTD
43/12 SUKHUMVIT ROAD 31, KLONGTOEY, WATTANA, BANGKOK, 10110, THAILAND
Simply securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to the above address.
DO I NEED TO RETURN THE WHOLE SET?
If you're exchanging, we just need either the top or the bottom; whichever needs replacing.
WHAT IF THE ITEM I RECEIVE IS DAMAGED OR FAULTY?
We work hard to ensure all items sold are of the highest quality. However if you have a concern with a faulty or damaged item, please email us at firstname.lastname@example.org so we can urgently review the matter for you!
I did not purchase this product on khongboonactivewear.com, may I return through the Website?
Only orders placed on khongboonactivewear.com will be accepted for a refund or exchange as long as they are within the return policy conditions. Any item purchased at a retail store must be returned through that location according to that store's return policy.
Do you offer discounts for first time buyers?
Yes! Sign-up for our newsletter and you’ll receive a discount in your email inbox right away. Subscribing to our newsletter also makes you to be the first to know about our special promotions and sales.
Gift with Purchase: Spend $200USD in your shopping cart and receive a free Fitness Bag.
Sweet deal, right? No need to enter any voucher or coupon code, when you’re order automatically is over $200, we add a free FITNESS BAG to your purchase.
How do I add a discount or promotion code?
Have a discount? Awesome! You can add it to your order when moving through checkout. There will be a box on the right side of the screen above your order's subtotal. Enter the code and your total will reflect the new amount.
Our website allows one discount code per order. If you have multiple discounts, save one for your next order or send it to a friend. Doing things is better together.
Discount codes are only applicable to "discountable" items. Exclusions include Gift Certificates, Sets, third party merchandise, and other items.
Why isn't my discount code working?
Trouble with discount codes is commonly caused by expiration dates or what's in your shopping cart. Double check if the code you received has any restrictions, like a price hurdle or expiration date. Discount codes are also only applicable to "discountable" items. Exclusions include Gift Certificates, Sets, third party merchandise, and other items.
Code still not working? Email our team at email@example.com, we can help troubleshoot from there!
I would love to receive a discount code, please help!?
No problem! When you’re signing up for our newsletter you will receive a discount code and special offerings right in your email inbox. Sweet deal, huh?
DO YOU SELL GIFT CARDS?
Yes. You can PURCHASE A GIFT CARD online. It’s super easy and makes the perfect gift at any occasion! They can be redeemed online and should be treated like cash as they cannot be replaced.
DO YOU HAVE ELECTRONIC GIFT CARDS?
Yes. E-gift cards can only be purchased online and are delivered via email. They can be redeemed online, and you can pick between many images and your own wording and text that comes with the card to that special lucky one.
Can I redeem my gift card online?
Yes, you can redeem your gift card online. To redeem your gift card, select the gift card option under payment method at the checkout. If you have any troubles, please contact our online customer service team firstname.lastname@example.org
HOW DO I CHECK THE BALANCE AND TRANSACTION HISTORY ON MY GIFT CARD?
You can easily CHECK THE BALANCE ONLINE, please just click the GIFT CARD page on our website and you can check the balance right away.
Do you offer a Loyalty Program?
Yes, KHONGBOON offers a FREE loyalty program for our members. Similar to an airline loyalty program, Khongboon Loyalty members can receive and redeem points. Points are collected for numerous activities on khongboonswimwear.com & khongboonactivewear.com including purchases and referring friends. Points can be redeemed for any benefits available at the time, including free shipping and dollar-off discounts.
I want to join your loyalty program; how does it work?
We’re happy hearing that! It means that for each purchase you make you’re collecting points to free gifts, special offerings, free shipping and free products of your choice! Join HERE
HOW TO EARN POINTS?
Points will be added to your reward balance after you take certain activities. For example, every time you make a purchase you will earn points based on the price of products purchased.
Each $1 you spend you will earn 1 Point.
You can see the point structure and all benefits in detail HERE
HOW TO SPEND POINTS?
You can use points in your reward balance as discount for your future purchases at our store. Please note that redeeming to cash is not allowed. All activity, points collected and received as well as from referring a friend and a lot more can be seen under YOUR ACCOUNT (that’s why it’s super important that you create an account with us)
Each 10 Points can be redeemed for $1.00.
Is there any limit in regards of how many points I can have?
No! You’ll save and keep and redeem in the pace you like.
Does my loyalty points ever expire?
NEVER – as simple as that. We don’t like to take away your points like many other sites are doing after a certain date. We appreciate and love you. Therefore we would never imagine removing any points of yours.
How do I see my points and how many I have?
Easy! Please just log into your Khongboon account and you will see all points that you have, how to earn more under the tab “My Rewards”. Still having any question? Please let us know and we’ll assist right away.
Can I earn points by referring a friend?
To share the love by referring a friend, visit the Refer a Friend page. You must sign in or create an account to send referral emails. For every referred friend, you will send them a discount code with 20%OFF their full order purchase - while for each $15 they spend you will earn 15 points as well! Pretty awesome, right?
Please make sure that the referred friend is purchasing from the LINK you have sent him or her. If any questions in regards of this, please shoot us an email and we'll help out right away.
How can I share to my friends?
You can share your link or coupon with your friends quickly by using our strong online marketing tool, such as: email, Facebook, Twitter, G+. All links are provided in your Khongboon account. Just log-in and start sharing!
Can I transfer my Khongboon loyalty points to a friend?
Yes! Sharing is easy. Enter your friend's email and the points amount which you want to transfer.
If your friend’s account has already existed on our website, your points will be transferred to his account immediately.
If the email that you enter does not exist on this store, a notification email will be sent to that email. This transfer will be canceled after 30 days if your friend does not create an account on this store.
Your transferred points cannot exceed 100 Points each time.
What is an Activewear set?
We have created the perfect sets for you. Curated with matching tops and leggings, latest technology and functions to fit all and any activities of yours accordingly. They are versatile by design and make it simple to get out there – at a better price as well! You also get a FREE Fitness backpack on all orders above $200 automatically.
Can I customize sizes in my set?
Yes! Simply click the sizes you wish to receive on the Set page. Choose a size for the set and modify item-by-item below
Can I swap styles or colors in my Kit?
All Sets are carefully curated by our team, designed to outfit you in core prints and signature colors. We do not offer swaps or switches of such at the moment
My Kit doesn't fit, can I exchange it?
Of course! Follow our normal exchange steps to try a different size top or bottom. Exchange for a different size? Try a different style or color? Place a fresh order and send back what you don’t love.
Is ordering from Khongboon over the internet secure?
Yes! We've taken several steps to ensure all information received from our online guests is secure. Secure Socket Layer (SSL) encryption is used to protect every transaction between our servers and your computer. We also use STRIPE as our secure payment gateway provider.
How are payments processed for international orders?
International payments are processed by our secure partner, STRIPE. Your credit card or banking statement will read STRIPEKHONGBOON.
How do I know my Khongboon experience is secure?
KHONGBOON GROUP LTD is committed to providing customers with an amazing online shopping experience! An excellent online shopping experience starts with knowing your data is secure. Each and every Khongboon Swimwear ecommerce transaction is processed by trusted ecommerce processing outfits, a 128-bit SSL connection, and PCI (Payment Card Industry) compliance standards are always observed.
All information collected to process online shopping transactions is kept confidential; Khongboon Swimwear never provides, for profit or otherwise, information to unauthorized outside parties.
If you register your details with us, or order a catalogue, your information allows us to communicate with you about our products, promotions and activities.
The information that you provide us through our website will be used to update our customer database. This information is for Khongboon Swimwear's internal use only, and is used for the purpose of customer communication.
If you purchase any of your products online, we will also use the information you provide us to process your order and its delivery to you.
Several services enjoyed by Khongboon Swimwear & Khongboon Activewear customers are provided by third parties. Services such as online payment processing would not be possible without the employment of established, trusted and secure systems provided by reputable companies.
Khongboon Swimwear has the highest standards for our products and services, and we make sure that companies providing services to Khongboon Swimwear and our customers have the same standards!
If a customer has a concern regarding services that are provided for Khongboon Swimwear customers by companies other than Khongboon Activewear & Khongboon Group LTd please contact Customer Service at email@example.com and we're happy to answer any and all questions you might have in regards of this.
How do I take care of my Khongboon items?
Khongboon Activewear gear are constructed of the finest imported fabrics and compositions combined with the latest in technology.
Please find all fabric care details and functions for both SWIMWEAR AND ACTIVEWEAR HERE
I’ve forgotten my account password, what should I do?
If you have forgotten your password, follow the 'FORGOTTEN PASSWORD' instructions on the sign in page. For security reasons, we are unable to send your password via email.
How can I update my account information and settings?
If you want to update your account information, please log-in to your account and update the relevant information and click "SAVE". We will then have the updated information available.
How do I stay up to date with your brand?
Please subscribe to our newsletter HERE You’ll receive special offerings, latest promotions and news about the brand.
Instagram is also a good way of following us at @khongboon_activewear & khongboon_swimwear
I love a product that seems to be out of stock. What can I do?
Let us know, shoot us an email at firstname.lastname@example.org and we’ll let you know right away the availability and suggested delivery date for the style/size being back in stock again.
I want to know more about your fabrics & technology, where can I find it?
Great! We’re happy to share all the functions, technology and compositions we’re offering. Please find complete information in regards of that HERE
I’d like to be a Wholesale Partner of Khongboon Group Ltd, what do I do?
We’re accepting wholesale inquiries, please email us at email@example.com and specify country you’re planning to sell in and we’ll connect you with the right agent for your area to assist you with the process of being a wholesale partner right away!
NFC technology, what is that you are offering and why does no one else offer that as of yet?
We are happy to be one of the very first brands in the world offering this NEW amazing technology. Please find all information and how to get the most out of the technology we offer in your gear HERE
Just drop us an email if having any additional questions in regards of this at firstname.lastname@example.org